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FrequentlyAsked Questions

Find answers to common questions about private Sri Lanka tours, day tours from Kosgoda and Bentota, chauffeur guides, airport transfers, hotels, wildlife safaris, tour itineraries, booking options, and payments. Learn more about planning a comfortable and flexible Sri Lanka journey tailored to your travel needs.

Frequently Asked Questions
About Ceylon Island Journeys

Planning a Sri Lanka tour involves many decisions, including destinations, transport, accommodation, entrance tickets and travel times.Below are answers to common questions about our private day tours, round tours, tailor-made journeys, chauffeur guides, private drivers, airport transfers and tourist taxi services.For a personalised answer, contact us with your travel dates, hotel location and preferred destinations.

115 questions · 20 topics

General Questions

Who we are, where we operate, and who our tours are for.

Ceylon Island Journeys is based at No. 93A, Gangarama Road, Nape, Kosgoda, Sri Lanka. Kosgoda and Bentota are our main service areas.

Our main pickup areas include:

  • Kosgoda
  • Bentota
  • Ahungalla
  • Induruwa
  • Balapitiya
  • Beruwala
  • Aluthgama
  • Ambalangoda

Pickup may also be arranged from Colombo Airport, Mattala Airport, Colombo, Galle, Mirissa and other confirmed locations.

We provide:

  • Private day tours
  • Sri Lanka round tours
  • Tailor-made tours
  • Chauffeur-guide services
  • Private driver tours
  • Airport transfers
  • Tourist taxi services
  • Hotel-to-hotel transfers
  • Railway station transfers
  • Private cars and vans with drivers

Yes. Our tours are arranged privately for your own party. You will not normally travel with an unrelated group unless a different arrangement is clearly agreed.

Our services are suitable for:

  • Solo travellers
  • Couples
  • Families
  • Senior travellers
  • Honeymoon travellers
  • Small private groups
  • First-time visitors
  • Returning visitors
  • Guests who have booked their own hotels

Day Tour Questions

Popular routes, combinations, timing and what's included.

Most day tours start from hotels, villas and guesthouses in Kosgoda, Bentota and nearby beach areas. Pickup from another location may be arranged depending on the tour.

Popular options include:

  • Kosgoda turtle conservation and Madu River safari
  • Galle Fort and south-coast tour
  • Udawalawe National Park safari
  • Yala National Park safari
  • Lunuganga and Brief Garden
  • Sinharaja Rainforest
  • Colombo city tour
  • Kandy day tour
  • Bentota and Kosgoda local sightseeing

Yes. Nearby attractions can often be combined into a private day tour. Examples include:

  • Kosgoda turtles and Madu River
  • Lunuganga and Brief Garden
  • Galle Fort and turtle conservation
  • Madu River and Ambalangoda
  • Kande Viharaya and Bentota
  • Udawalawe safari and Elephant Transit Home

The final route depends on opening times, travel distance and available time.

Many day tours are suitable for families. Please provide the ages of the children so we can recommend appropriate travel times and activities.

Yes. We can adjust many itineraries to reduce walking, stairs and long activity periods. Please inform us about mobility requirements before booking.

Starting times depend on the destination. Local tours may begin in the morning or afternoon. Wildlife safaris, whale-watching trips and long-distance tours usually require an early start.

Yes. A day tour may sometimes be combined with a hotel transfer. Please provide the final destination when requesting the quotation.

This depends on the selected package. The quotation will clearly state whether entrance tickets, boat fees and safari jeep charges are included or excluded.

Round Tour Questions

Multi-day routes across Sri Lanka, start and end points.

Our standard short round tours last from two to eight days. Longer private tours can be arranged through our tailor-made tour service.

A round tour can start from:

  • Kosgoda
  • Bentota
  • Nearby beach hotels
  • Colombo Airport
  • Mattala Airport
  • Colombo
  • Galle
  • Another confirmed location

Yes. The tour can return to your original hotel in Kosgoda, Bentota or another beach area.

Yes. The final day can be planned according to your confirmed flight departure time.

Popular two-day tours include:

  • Ella and Yala
  • Ella and Udawalawe
  • Kandy and Nuwara Eliya
  • Sigiriya and Dambulla
  • Udawalawe and Yala

Popular routes include:

  • Kandy, Nuwara Eliya and Ella
  • Sigiriya, Dambulla and Kandy
  • Ella, Yala and Udawalawe
  • Kandy, Nuwara Eliya, Ella and Yala
  • Sigiriya, Dambulla, Kandy and Nuwara Eliya

Yes. Standard itineraries can be adjusted according to your interests, available time and preferred travel pace. Major route changes may affect the number of nights and price.

Yes. We can prepare a tailor-made itinerary for a longer Sri Lanka holiday.

Tailor-Made Tour Questions

Building a private itinerary around your dates and interests.

A tailor-made tour is planned according to your own travel dates, destinations, interests, hotel preferences and available time.

Please provide:

  • Arrival and departure dates
  • Number of travellers
  • Number and ages of children
  • Pickup and drop-off locations
  • Preferred destinations
  • Main interests
  • Number of travel days
  • Hotel category
  • Meal plan
  • Approximate budget
  • Mobility requirements
  • Flight details, when available

Yes. We can recommend a practical route based on travel distances, attraction opening times and your available days.

Yes. Your itinerary can be adjusted before confirmation.

Yes. Beach stays can be included in southern, eastern or western coastal areas depending on your travel season and preferences.

Yes. Family tours can include shorter travel days, suitable hotels, wildlife activities and more rest time.

Yes. We can reduce walking, stairs, difficult hikes and frequent hotel changes where possible.

Yes. We can include boutique hotels, scenic locations, wildlife experiences, beach stays and relaxed travel days.

Chauffeur-Guide Questions

Private driving combined with destination knowledge.

A chauffeur guide provides private driving together with general destination information and travel assistance.

A chauffeur guide may assist with:

  • Daily transport
  • Route planning
  • Destination information
  • Hotel check-ins
  • Local recommendations
  • Activity coordination
  • Safari arrangements
  • General travel support

Not always. Some archaeological, religious and heritage sites may require a specialised local or national guide for more detailed explanations.

Yes. Chauffeur-guide services can be arranged for suitable private tours, subject to availability.

Please tell us the required language when making the enquiry. Language availability should be confirmed before booking.

Private Driver Questions

Transport-only bookings for guests planning their own itinerary.

Yes. You can book a private car or van with a driver without accommodation, entrance tickets or a complete tour package.

This service is suitable for travellers who:

  • Have booked their own hotels
  • Have prepared their own itinerary
  • Need transport only
  • Want flexible daily travel
  • Prefer private transport
  • Are carrying luggage between destinations

Yes, if waiting time is included in the confirmed service. Additional or unplanned waiting may affect the price.

Reasonable changes may be possible. Large route changes, additional destinations or extra distance may affect the price and schedule.

Accommodation is arranged only when included in the confirmed package. Transport-only guests are responsible for their own hotel bookings.

Vehicle Questions

Choosing the right car or van for your group and luggage.

Depending on group size and availability, we can arrange:

  • Private cars
  • Mini vans
  • Larger passenger vans

Vehicle selection depends on:

  • Number of passengers
  • Number of children
  • Number and size of bags
  • Tour duration
  • Travel route
  • Accessibility requirements

Private tour and transfer vehicles are normally arranged with air-conditioning. The confirmed vehicle details should be checked before booking.

Yes. We can recommend a suitable car or van based on the family size and luggage.

Child seats may be available when requested in advance. Please provide the number and ages of the children.

Please inform us before booking. We need the wheelchair type, folded size and passenger details to recommend a suitable vehicle.

Luggage capacity depends on the selected vehicle and passenger count. Please provide the number and approximate size of all bags.

Airport Transfer Questions

Colombo and Mattala airport transfers, flight delays and pickup timing.

Yes. Private transfers are available from Bandaranaike International Airport to Kosgoda hotels, villas and guesthouses.

Yes. Private airport transfers can be arranged between Colombo Airport and Bentota.

Yes. Airport drop-off services are available.

Yes. Private transfers may be arranged to and from Mattala Rajapaksa International Airport.

Please provide:

  • Flight number
  • Arrival or departure date
  • Flight time
  • Passenger names
  • Number of passengers
  • Number of bags
  • Pickup location
  • Drop-off location
  • WhatsApp number

Meeting instructions and driver details can be shared before arrival.

Please send updated flight information where possible. Airport waiting conditions and any additional charges should be confirmed when booking.

The recommended pickup time depends on:

  • Hotel location
  • Flight departure time
  • Traffic conditions
  • Airline check-in requirements
  • Airport security procedures

We will suggest a suitable pickup time.

Tourist Taxi and Transfer Questions

One-way, return and multi-day transport bookings.

Yes. You can book:

  • A one-way transfer
  • A return transfer
  • A full-day vehicle
  • Multi-day transport

Yes. Private hotel transfers can be arranged throughout Sri Lanka.

Yes, where practical. Requested stops should be confirmed before booking because they may change the travel time and price.

Yes. Transfers can be arranged to and from selected railway stations.

Yes. Private transport may be arranged from Colombo Port for hotel transfers and sightseeing.

Yes, subject to advance confirmation and vehicle availability.

Transport quotations should clearly state whether the price is for the complete vehicle and confirmed route.

Accommodation Questions

Hotel categories, mixed plans and self-booked stays.

Yes. We can include accommodation in the quotation.

Yes. You may book your own hotels and request transport-only service.

Possible categories include:

  • Budget hotels
  • Three-star hotels
  • Four-star hotels
  • Five-star hotels
  • Boutique hotels
  • Villas
  • Eco-lodges
  • Mixed hotel categories

Yes. A mixed hotel plan can be arranged according to your preferences and budget.

Hotel prices and availability can change until the reservation is confirmed.

Family rooms, triple rooms and connecting rooms may be requested, subject to availability.

Meal Plan Questions

Board types, dietary needs and allergies.

Depending on the hotel, available options may include:

  • Room only
  • Breakfast
  • Half board
  • Full board

Yes. Please provide dietary requirements before confirmation.

Requests can be shared with the selected hotels and restaurants. Availability may vary by destination.

Provide complete allergy information before the tour. Guests with serious allergies should also communicate directly with hotels and restaurants when meals are served.

Entrance Ticket and Activity Questions

Safari jeeps, boat trips, water sports and specialised guides.

This depends on the selected package. The quotation will clearly list included and excluded tickets.

Yes. Safari jeeps can be arranged for selected national parks.

They may be included or quoted separately. This will be stated before booking.

Yes. Madu River safaris, whale watching and other boat activities may be arranged subject to availability and weather.

We can assist with transport and activity arrangements subject to weather, safety conditions and operator availability.

Specialised site guides may be arranged for selected cultural and heritage attractions.

Wildlife and Safari Questions

Sightings, park choices and what to pack.

No. Wildlife lives freely in natural environments, so sightings cannot be guaranteed.

No. Leopard sightings depend on natural conditions and luck.

Udawalawe is generally more practical for travellers mainly interested in elephants. Yala is a longer journey and is suitable for guests interested in a wider wildlife experience.

Yes. Many families join safaris. Parents should consider the safari duration, early start and road conditions.

Yes, but jeep rides may be uneven. Please discuss mobility, back or health concerns before booking.

Recommended items include:

  • Comfortable clothing
  • Hat
  • Sun protection
  • Drinking water
  • Camera
  • Binoculars
  • Light rain protection
  • Personal medication

Whale-Watching Questions

Sea conditions, cancellations and what to bring on board.

No. Whale sightings depend on natural conditions.

Yes. Trips may be changed or cancelled because of sea conditions, weather or safety concerns.

This depends on the child's age, sea conditions and ability to remain on a boat for several hours.

Guests may need:

  • Sun protection
  • Hat
  • Light jacket
  • Water
  • Motion-sickness medication, when suitable
  • Camera

Guests should seek medical advice before taking medication.

Train Journey Questions

Hill-country routes, ticket availability and luggage.

We can assist with selected train-ticket arrangements.

No. Tickets are subject to availability and can only be confirmed after successful reservation.

Popular hill-country routes include:

  • Kandy to Nanu Oya
  • Nanu Oya to Ella
  • Kandy to Ella
  • Ella to Nanu Oya

The luggage arrangement depends on the itinerary. In some private tours, the driver may continue by road and meet the guests at the destination station.

The journey can continue by private vehicle, and suitable scenic stops may be added where practical.

Payment Questions

Confirming a booking, advance payments and balances.

A booking is confirmed after:

  • The itinerary is agreed
  • The price is accepted
  • The required passenger details are provided
  • The payment conditions are accepted
  • The required advance payment is received, when applicable

An advance payment may be required to confirm vehicles, hotels and activities. The exact amount should be stated in the quotation.

Available payment methods should be confirmed directly with Ceylon Island Journeys before payment.

The payment schedule will be explained in the quotation or booking confirmation.

Yes. Confirmed bookings should include the agreed itinerary, services, payment details and pickup information.

Cancellation and Change Questions

Date changes, closures, weather and refunds.

Yes, but cancellation charges may apply. The applicable conditions should be provided before confirmation.

Date changes depend on vehicle, hotel and activity availability. Price differences or cancellation charges may apply.

Minor changes may be possible. Major changes may affect travel distance, hotel bookings, activities and price.

We may suggest an alternative attraction or adjust the itinerary.

Outdoor activities, boat trips, safaris and hikes may be changed for safety reasons.

Refunds depend on the booking terms, cancellation date and charges applied by hotels or other service providers.

Health, Safety and Accessibility Questions

Insurance, mobility, wheelchairs and medical conditions.

Travellers should consider suitable travel insurance for medical needs, cancellations, lost belongings and unexpected changes.

Yes. Please provide detailed mobility information before the itinerary is prepared.

We can reduce difficult walking where possible. Some attractions naturally include stairs, uneven paths or long walking distances.

Please provide wheelchair dimensions, folding information and assistance requirements.

Please inform us about conditions that may affect transport, walking, safaris or activities. Ceylon Island Journeys does not provide medical advice.

Sri Lanka offers many family-friendly experiences. The itinerary should be planned according to the children's ages, travel tolerance and interests.

Temple and Cultural Site Questions

Dress code, etiquette and photography at religious sites.

Guests should wear clothing that covers the shoulders and knees.

Shoes and hats must be removed at many religious sites.

Photography rules vary by location. Guests should follow signs and local instructions.

This may be considered disrespectful. Guests should follow the guidance provided at religious sites.

Booking Enquiry Information

What to send us when requesting a tour or transfer quotation.

Please send:

  • Full name
  • Country
  • Travel dates
  • Number of adults
  • Number and ages of children
  • Pickup location
  • Drop-off location
  • Number of travel days
  • Preferred destinations
  • Hotel category
  • Meal plan
  • Required vehicle
  • Chauffeur guide or private driver
  • Approximate budget
  • Flight details, when available
  • Mobility or dietary requirements

Please send:

  • Travel date
  • Pickup time
  • Pickup location
  • Destination
  • Number of passengers
  • Number of children
  • Number and size of bags
  • Flight or train details
  • Required stops
  • Vehicle preference

Ready to Plan Your Sri Lanka Journey?

Tell us where you are staying, how many days you have and what you would like to experience.We will help you arrange a private day tour, Sri Lanka round tour, chauffeur guide, private driver, tourist taxi or airport transfer.